Field Tech Intern (Summer)

About the role

FaultLine is hiring a Field Tech Intern (Summer) on our Field Operations team. You will work with experienced operators on systems that real customers depend on every day.

What you will do

• Monitor the network 24/7 and respond to alerts within SLA.
• Diagnose and triage layer 1–3 issues across fiber, cable, and wireless plant.
• Coordinate with field crews for dispatch.
• Write clear incident timelines and customer-facing comms.
• Drive postmortems and follow-up actions.

What we are looking for

• 3+ years in a NOC, SOC, or similar 24/7 operations role.
• CCNA-level (or equivalent) understanding of routing and switching.
• Experience reading optical light levels, MER, and DOCSIS diagnostics.
• Calm, methodical demeanor under load.
• Comfort with overnight or weekend shifts.

Nice to have

• Familiarity with the Southwest market.
• Bilingual (English/Spanish) a plus.
• Prior ISP, telco, or hyperscaler experience.
• Open source contributions in adjacent areas.

Benefits

• Medical, dental, vision (employee 100% covered)
• 401(k) match, vested day one
• 16 weeks parental leave
• Unlimited PTO with a 15-day minimum
• $2,500/year learning budget
• Free FaultLine Fiber Gig at home

FaultLine is an equal opportunity employer. See /careers for our EEO statement.