Help center
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Setup guides
Self-install, router setup, mesh, port forwarding, BYOE.
Open →Troubleshooting
Slow speeds, Wi-Fi dropouts, no connection, email, cable noise.
Open →FAQ
25+ answers to the questions we hear most often.
Open →Contact support
Chat, email, call. Local NOC, no offshore routing.
Open →Outages
Current and recent incidents across the network.
Open →Speed test
Test your connection against our local servers.
Open →Try these first
I can't get online
Power-cycle modem 60 seconds, then router 30 seconds. If still down check /support/outages.
My Wi-Fi is slow
Run a wired speed test first to isolate Wi-Fi vs. circuit. See /support/speed-test.
Set up self-install
Follow /support/setup/self-install — most fiber installs take 15 minutes.
My bill looks wrong
Open /account/billing for an itemized statement and dispute button.
Still stuck?
Our Tucson NOC is staffed around the clock. Most calls are answered in under 60 seconds.
Contact us 1-800-FAULTLINE