TUCSON, AZ — After listening to a year of customer feedback, we are removing the monthly data cap on all residential cable tiers.
Effective immediately, all residential cable plans no longer carry a monthly data cap. The change applies retroactively for the current billing cycle, with overage fees credited back to affected accounts.
"We have been reviewing customer usage trends and the data simply does not support capping anymore," said the product lead. "About 4% of customers ever hit the cap, and the operational cost of administering it exceeded the revenue."
The change brings FaultLine cable plans in line with fiber and business plans, which have been uncapped since launch.
About FaultLine Communications: Founded in 2008 and headquartered in Tucson, AZ, FaultLine is a regional ISP serving 240,000+ households and businesses across the Southwest. The company operates fiber, cable, and fixed-wireless networks and was named one of the Most Trusted ISPs of 2023 by an independent industry survey.
For investor inquiries: ir@faultline.example
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