Asymmetric tiers are an artifact of older cable plant. On fiber there is no good reason to throttle uploads — so we don't.
Why it matters
For most of the cable era, upload speeds were a rounding error. The plant was built around broadcast: lots of bandwidth coming down to the customer, very little going up. That made sense for a world where the average household consumed video and did not produce much of anything.
That world is gone. Cloud backups, video calls, screen sharing, security cameras, multiplayer games — all of these need real upload. Symmetric fiber means your upstream is the same as your downstream. On a 1 Gbps plan that means 1 Gbps in both directions.
What we are doing
This is the kind of thing we like to talk about publicly. Where we are early, we share the math. Where we are wrong, we say so. We would rather customers trust us to communicate honestly than wish away every problem.
"The best way to be trusted is to be trustworthy in small things first." — engineering team motto
What it means for customers
- No action required if you are on a current plan — changes apply automatically.
- If you want to opt out, controls are in your account settings.
- If you see anything strange, please tell us.
We keep an open changelog of everything we ship to the network. If you would like to be alerted when we publish postmortems or major changes, subscribe to the RSS feed at /blog.rss.